Consumer trends and inspirations for responding to them
Operators can’t let down their guard when it comes to hygiene as a means to ensure their customers’ confidence and comfort, but make sure your establishment still retains a warm and inviting atmosphere.
78% of consumers say that a coupon deal can encourage them to try a new restaurant.*
*The NPD Group/CREST® 13 months ending April 2021
Nowadays, frictionless, tech-based delivery, and take-out experiences are more than just an added convenience, they’re a consumer expectation.
Cost represents only about one-third of a consumer’s overall value perception. Remember that customer satisfaction also depends on your quality, service, and atmosphere.**
**Technomic Value & Pricing Report 7/21
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